Frequently Asked Questions

Hamro Saman is an e-commerce platform that assists you with getting your products displayed all over Nepal allowing you to reach at a large number of purchasers cross country who shop on Hamro Saman until and unless your product is manufactured or produced in Nepal. Our extensive marketing approach from one side of the country to the other and user-friendly platform make a "One Stop Market" for each Nepali products where end customers can have direct correspondence with you, learn about you and your products.

Any manufacturer, wholesaler and retailer can open a store on Hamrosaman.com. To open a store, you must meet the following prerequisites: You should either be officially Nepali manufacturer producing only "Made in Nepal" products or Nepali product determined wholesaler/retailer cross country. In the event that the above condition meets, you can enlist yourself as a vender with at least one payment option among Nepali bank transfer, Khalti, PayPal or Credit card.

We currently do not sell products. Hamrosaman.com is a commercial center giving an e-commerce platform where venders of various "Made in Nepal" products can exhibit their products. We will have a wide scope of venders from various parts Nepal, who are exclusively responsible for the products and services they sell.

We do not involve directly in the shipping of the product which our customer purchased, but we always ensure about preparation, packing, and shipping on time. We have the most trusted partner carriers and forwarders who can work on behalf of us for a reliable and economic way of shipping and door-to-door delivery service. We strongly recommend our customers to use our partner carrier.

Sell Extraordinarily With commission only on sale strategy, powerful tools, and support and education, we help Nepali product-driven sellers to scale up their business reaching out to a nationwide audience and customer base. Want to become an Hamro Saman seller? It's free to sign up. Buy Extraordinarily Our search tool assists purchasers with exploring the products offered by Hamro Saman venders. Our bestsellers, new arrivals, highlighted products, similar products segment creates exciting trends and ideas discovered in the marketplace by our team. Shop Securely We provide the innovation behind the "Hamro Saman" marketplace, helping purchasers and venders associate and exchange the information within the platform. Keeping the information safe, fun, and secure is our utmost priority.

You can register a seller account by clicking the “Supplier Sign Up” option available in our platform. As we have three different seller accounts (wholesaler, retailer and service), you can choose as per your requirement and company profile. For a stepwise guide please Refer to our user manual

There is no need to create a different account. While registering the supplier account you can pick as numerous alternatives (wholesaler. retailer and service) according to your prerequisite and company profile. With the same account you can sell the products in various categories and even purchase products being a client.

In case you forget your registered password, we have an option to reset the password. Once you click on the “Sign In” you can see the “Forgot Your Password” option. As you click the option, you will be requested to enter your mail and reset your password. The mail will be sent to your email address, following which you can set a new password for your existing account.

Please refer to our user manual for a stepwise guide to list your items and showcase your products.

You can register a buyer account by clicking the ‘Sign In’ option available in the top right corner of our platform and then by clicking on the ‘Create An Account’ button. For a stepwise guide please Refer to our user manual. In addition, any standard seller account also functions as a default buyer account. For the individual/entity having a seller account don’t need to create a separate buyer account to make a purchase.

In case you forget your registered password, we have an option to reset the password. Once you click on the “Sign In” you can see the “Forgot Your Password” option. As you click the option, you will be requested to enter your email address and reset your password. The mail will be sent to your email address, following which you can set a new password for your existing account.

You can search your desired product by entering the product specific name in the search box. Just to search the product you do not need to have a customer account but if you wish to buy the product, you will be guided to create a customer account before you check out. Or, you can even create an account before searching the product.

You can search for the desired products/services in the search box but you need to make sure with whom you are purchasing (wholesaler, retailer or service) by clicking on the options provided at the left side of the search box. Once you search for the item, you might find different suppliers for the similar products, you can choose the appropriate suppliers as per your requirement.

Once you find the right product from your search list and click on the product, all the product details such as price, MOQ, shipping fee and shipment terms are available in the product detail page.

The price mentioned in the product solely depends upon the quotation of the seller themselves. As we have many sellers for similar products the price might differ as per their quotation or quality and quantity of the products. It is upon you to choose the product and supplier as per your requirement.

The delivery time varies as per the vender, your requested quantity and shipment accessibility in the particular location. On the off chance that you have requested the bulk quantity, the provisional date will be given by the dealer about when you receive the RFQ. In case of the retail request the seller will provide the delivery date after receiving the order.

When you put in your request and make an installment, you will get a request affirmation email. When your bundle ships you will get your following number and you can check the status request by tapping the connection gave via the post office.

You can either send a direct message to the supplier via our platform by clicking the “Message Supplier” button available in the product detail page or you can get the further information of the supplier on the vendor profile.

We would recommend every supplier and customer to use hamrosaman.com platform for correspondence as it would be helpful incase of the future dispute on the order and purchase.