Frequently Asked Questions

HamroSaman.com is “जहां सबै छ र जे छ आफ्नै छ” (English: “Where everything is available—and whatever you get is truly our own.”)—a consumer-focused marketplace founded and led under the Made in Nepal Club mission by Founder & CEO, Raj Sarraf, with the core purpose of strengthening Nepal’s domestic economy by promoting Made in Nepal products and services for delivery within Nepal only. It is the 2nd of 6 platforms under the “Made in Nepal Club Platforms ecosystem.”

HamroSaman.com is on a mission to reduce Nepal’s dependency on imported items by making local products easier to discover, compare, and purchase—helping Nepal-based producers, retailers, and grassroots manufacturers reach more buyers inside Nepal. Buyers can be located anywhere in the world (including the Nepali diaspora), but the delivery address must be within Nepal, making it ideal for gifting, family support purchases, and domestic shopping.

Since Phase 1 visibility and early rollout beginning in early 2021, HamroSaman.com has been positioned as Nepal’s domestic counterpart to ExportFromNepal.com—sharing the same broader governance principles and platform standards, while focusing specifically on in-Nepal fulfillment and local commerce growth.

HamroSaman.com is for anyone who wants to buy, sell, or promote Made in Nepal products for delivery within Nepal, while strengthening Nepal’s domestic production and distribution ecosystem. It serves both everyday consumers and businesses, and it is also a launchpad for new Nepali brands preparing for future global reach.

It is ideal for:

• Nepali residents and domestic shoppers across Nepal
  
  
• Nepali diaspora buying for family/friends in Nepal (delivery within Nepal)
  
  
• Global buyers who want to send gifts to Nepal (delivery within Nepal)
  
  
• Local businesses and wholesalers in Nepal for cross-purchasing, bulk buying, and resale supply coordination
  
  
• New and emerging Nepali brands that want to start in Nepal’s e-commerce environment first, build traction, and become export-ready—one Nepali brand at a time
  
  

Growth support built around the ecosystem:
HamroSaman.com also aligns with the broader Made in Nepal Club ecosystem services, including:

• Access to Gen AI-enabled CRM and digital marketing support (including optional partner services)
  
  
• 3PL and fulfillment support to help grassroots manufacturers achieve nationwide distribution inside Nepal
  
  
• A developing partnership with a Nepal-based shipping service solution that will become part of our broader supply chain and fulfillment network—connecting domestic delivery capability with our long-term global logistics vision.

No. Delivery is limited to locations within Nepal, even if the buyer is outside Nepal.

No. They are sister platforms under the Made in Nepal Club Platforms ecosystem, built for two distinct missions—while sharing common governance, compliance standards, and technology direction.

• HamroSaman.com (Platform #2) — “जहां सबै छ र जे छ आफ्नै छ” (“Where everything is available—and whatever you get is truly our own.”)
  A domestic-fulfillment marketplace: buyers can be anywhere in the world, but delivery happens within Nepal only. Its mission is to strengthen Nepal’s local economy and reduce dependency on imported items by promoting Made in Nepal products nationwide.
  
  
• ExportFromNepal.com (Platform #1) — “Gateway to Export From Nepal to Worldwide”
  A global export and cross-border trade ecosystem supporting retail, wholesale, and export transactions internationally, including logistics coordination and global market scaling (with the U.S. as a flagship market).
  
  

Shared foundation: Both platforms follow the Made in Nepal Club ecosystem principles—seller governance, compliance expectations, trust mechanisms, and enablement tools—while each platform is optimized for its specific fulfillment scope.

Yes. Buyers can be located anywhere in the world, but the delivery address must be within Nepal.

To make this easy for global users and the Nepali diaspora, HamroSaman.com supports both:

• Global/International payment methods (so you can pay regardless of where you are located), and
  
  
• Nepal-based payment options, including eSewa, Khalti, and ConnectIPS/bank transfer (where available), so you can use the payment method that is most convenient for you.

HamroSaman.com focuses on Made in Nepal products and services that can be delivered within Nepal, with the goal of strengthening domestic production, encouraging the “Buy/Sell Made in Nepal” movement, and supporting new entrepreneurs. The platform also enables cross-purchasing so wholesalers, retailers, and businesses in Nepal can source from one another more efficiently and strengthen local supply chains.

Common product types include:

• Made in Nepal goods (locally produced brands and items)
  
  
• Daily-use essentials and household needs (where available)
  
  
• Gifts & souvenirs (ideal for diaspora gifting to Nepal)
  
  
• Festival and cultural items (seasonal and event-based demand)
  
  
• Artisan and locally made products (handcrafted, traditional, community-based)
  
  

In addition, HamroSaman.com supports a repeat-purchase environment, including:

• Subscription-style household purchasing for frequently used items (where sellers offer recurring supply)
  
  
• Ongoing procurement for businesses/retailers in Nepal, including repeat bulk buying and routine restocking cycles
  
  

This helps local brands gain consistent demand, improves domestic distribution, and prepares growing sellers to scale nationally—then globally—one Nepali brand at a time.

 HamroSaman.com supports flexible payment options so buyers can pay from anywhere in the world, while ensuring delivery happens within Nepal only. Payments are handled using both global-friendly online methods and popular Nepal-based payment channels, following the same trust, governance, and transaction-handling principles used across the ExportFromNepal ecosystem.

Supported options include:

• Global/online payment methods (to support international buyers and the Nepali diaspora, regardless of physical location)
  
  
• Nepal payment methods, such as eSewa, Khalti, and ConnectIPS/bank transfer (where available), allowing you to choose what’s most convenient
  
  

This combination makes it easy for global buyers to place orders for Nepal delivery and for Nepal-based households and businesses to pay using familiar local systems.

As discussed on HS-8,HamroSaman.com facilitates resolution between buyer and seller using the same governance and dispute handling standards as ExportFromNepal.com.

HamroSaman.com is primarily for Nepal-based sellers who can fulfill orders within Nepal, following the same ecosystem principles as ExportFromNepal.com (governance, compliance, quality expectations, and support structure). The key difference is that HamroSaman.com does not operate a Foreign Seller account for cross-border fulfillment, because delivery is strictly domestic.

Sellers who can join include:

• Nepal-based manufacturers, producers, and grassroots makers
  
  
• Nepal-based retailers, wholesalers, and distributors (including cross-purchasing and business procurement inside Nepal)
  
  
• Sellers already onboarded on ExportFromNepal.com who also want to sell for Nepal-only delivery
  
  
• Made in Nepal Domestic Center participants: HamroSaman.com supports Made in Nepal “Domestic Centers” in major district/city hubs across Nepal to strengthen nationwide retail reach, improve local availability, and support faster domestic fulfillment and promotion.
  
  
• Made in Nepal Prayas Center (Nepal): Nonprofit organizations in Nepal can participate through the Prayas Center model to run product-based fundraising and impact campaigns nationwide (Nepal-only fulfillment aligned with the HamroSaman.com scope).
  
  

Simple rule: If the seller (or center program) can fulfill within Nepal and meet platform compliance and quality standards, they can sell on HamroSaman.com—helping expand Made in Nepal products across Nepal, one district at a time.

Yes. All seller compliance, quality, conduct, IP, and governance rules of ExportFromNepal.com apply fully to HamroSaman.com sellers.

Commercial structure may differ by category, but platform governance, compliance checks, and seller responsibilities remain aligned with ExportFromNepal.com.

All deliveries on HamroSaman.com are fulfilled within Nepal. Delivery is handled through a mix of Fulfilled-by-Seller (FBS), platform-supported domestic logistics partners, and in-store / center pickup options, depending on the seller’s setup and the buyer’s preference.

In practice:

• Fulfilled by Seller (recommended by default): Since many sellers operate locally within their own district, we encourage sellers to deliver directly within their service area for faster coordination and cost-effective fulfillment.
  
  
• Platform-supported logistics (as needed): We work with shipping/logistics partners and are building toward a nationwide Nepal shipping system through our domestic center network and future integrations.
  
  
• In-store / Center Pickup: Where available, buyers can choose pickup options from the seller’s physical location or designated Made in Nepal domestic centers—useful for same-city convenience and avoiding delivery delays/costs.
  
  

Bottom line: sellers can deliver locally, the platform supports wider domestic logistics, and pickup is available where participating sellers/centers offer it.

No. HamroSaman.com does not ship outside Nepal.

Yes. HamroSaman.com supports affiliate and influencer-driven growth under the Made in Nepal Club ecosystem—adapted for a Nepal domestic fulfillment model (buyers can be global, but delivery is within Nepal). Affiliates help expand nationwide reach, increase repeat purchases, and promote local brands—while still supporting Nepal’s grassroots manufacturers and “Sell Made in Nepal” mission.

Program 1: Affiliate Link Program (for Everyone — Two Types)

Any user/buyer account can generate a tracked affiliate link and participate.

1A) Nonprofit Affiliate Link (Fundraising Mode)

• Share a unique affiliate link to raise funds for a nonprofit/cause connected to Nepal
  
  
• Sales attributed to the link count toward a fundraising allocation (with reporting/visibility)
  
  
• This is link-based fundraising and can work alongside Nepal-based nonprofit activities
  
  

1B) General Affiliate Link (Promotion Mode)

• Influencers and promoters share a unique affiliate link (or tracking code)
  
  
• Earn commission per attributed sale under campaign rules
  
  
• No operational responsibility required—primarily marketing and promotion
  
  

Program 2: Affiliate Partner Program (MOU-Based, Hands-On Growth Partner)

For deeper involvement, qualified partners can become Affiliate Partners by signing an MOU and actively supporting sellers and domestic growth such as:

• Acting as brand representative for Nepal-based sellers (lead nurturing, buyer coordination, issue resolution support)
  
  
• Supporting Made in Nepal Domestic Centers in major cities/districts for stronger nationwide coverage
  
  
• Coordinating between domestic sellers and global ecosystem teams when needed
  
  

Cross-center collaboration (Domestic + Global Ecosystem)

Because HamroSaman.com buyers can be global, there can be collaboration between:

• Made in Nepal foreign center affiliates promoting domestic-delivery purchases for families/communities in Nepal, and
  
  
• Potential coordination between Prayas fundraising activities abroad and Nepal-based nonprofit activities (campaign alignment and impact storytelling), while keeping Prayas Center account rules and scopes respected.
  
  

In short, HamroSaman.com supports both link-based affiliate promotion and MOU-based Affiliate Partners—so anyone can promote, and serious team players can take a bigger operational role to grow Made in Nepal nationwide.

Nonprofits can participate on HamroSaman.com in two structured ways, aligned with the domestic (Nepal-only delivery) mission and the broader Made in Nepal Club ecosystem:

1) Nonprofit Affiliate Link Program (Fundraising Mode)

Any nonprofit (Nepali-origin or non-Nepali) that supports Nepal in a meaningful way can participate by using a tracked nonprofit affiliate link to promote Made in Nepal products for delivery within Nepal.

• Sales attributed to the link contribute to a defined fundraising share
  
  
• Works well for diaspora communities, supporters abroad, and local networks in Nepal
  
  
• Includes basic reporting/visibility for transparency
  
  

2) Made in Nepal Prayas Center (Nepal) Seller Account (Deeper Fundraising Model)

Eligible nonprofits can open a Prayas Center (Seller) Account for Nepal-wide fundraising campaigns. This allows nonprofits to run dedicated product-based fundraising initiatives with clearer structure and operational support.

• Supports impact-driven campaigns inside Nepal
  
  
• Can include event-based fundraising such as community drives, pop-ups, and local gala-style events (where applicable)
  
  
• Can offer custom souvenir options (including logo/branding on approved items) for donors, sponsors, and campaign recognition
  
  
• Includes defined revenue-sharing and reporting to maintain accountability
  
  

In short, nonprofits can participate either through a lightweight affiliate link fundraising option or through a full Prayas Center seller-account model—both designed to help nonprofits raise support for Nepal while promoting Made in Nepal products nationwide.

HamroSaman.com follows the same IP and content ownership principles as ExportFromNepal.com.

• Seller-owned IP (default): Product IP—including trademarks, brand names, product designs, formulations, and any original photos/videos/descriptions provided by the seller—belongs to the seller.
  
  
• Platform-created content (complimentary support): Any marketing content created by the platform as part of complimentary support (including AI-assisted creatives, templates, edits, banners, and promotional materials) is generally owned by the platform, unless otherwise agreed in writing.
  
  
• Paid content (seller-owned deliverables): If content is created under a paid subscription or paid service engagement (including work done through partner services under a separate MOU), the deliverables are treated as seller IP, unless the paid agreement states otherwise.
  
  
• Platform-branded assets (logo rule): Any content originally created by the platform that includes platform branding/logos (HamroSaman.com / Made in Nepal Club ecosystem branding) remains a platform asset, even if later modified by seller partners, unless written permission/licensing terms are granted.
  
  

This ensures sellers retain ownership of their brands and products while the platform can protect the marketing assets it creates to maintain consistency, compliance, and trust.

Yes. HamroSaman.com follows shared security practices (bot protection, risk-based verification, compliance monitoring). Mobile UX may use invisible or backend verification.

HamroSaman.com is a sister platform under the ExportFromNepal ecosystem. The strategic vision, ethics, and governance are shared; delivery scope is the main difference.

Yes. Sellers can start domestically on HamroSaman.com and scale globally via ExportFromNepal.com.

For HamroSaman.com support (buyers, sellers, wholesalers, nonprofits, affiliates, and partners), please use the channels below so we can route your request correctly and assist quickly.

Best support options:

• ✅ 24/7 Live Chat on HamroSaman.com (fastest for immediate help)
• ✅ Submit the Contact Us form on HamroSaman.com and select the most relevant inquiry type from the dropdown (Buyer, Seller, Wholesale, Affiliate, Nonprofit, etc.)
• ✅ WhatsApp / CRM Support: +1-888-533-5320

Email: info@hamrosaman.com
Website: HamroSaman.com

Yes. Buyers can be located anywhere in the world, but the delivery address must be within Nepal.

To make this easy for global users and the Nepali diaspora, HamroSaman.com supports both:

• Global/International payment methods (so you can pay regardless of where you are located), and
  
  
• Nepal-based payment options, including eSewa, Khalti, and ConnectIPS/bank transfer (where available), so you can use the payment method that is most convenient for you.

HamroSaman.com focuses on Made in Nepal products and services that can be delivered within Nepal, with the goal of strengthening domestic production, encouraging the “Buy/Sell Made in Nepal” movement, and supporting new entrepreneurs. The platform also enables cross-purchasing so wholesalers, retailers, and businesses in Nepal can source from one another more efficiently and strengthen local supply chains.

Common product types include:

• Made in Nepal goods (locally produced brands and items)
  
  
• Daily-use essentials and household needs (where available)
  
  
• Gifts & souvenirs (ideal for diaspora gifting to Nepal)
  
  
• Festival and cultural items (seasonal and event-based demand)
  
  
• Artisan and locally made products (handcrafted, traditional, community-based)
  
  

In addition, HamroSaman.com supports a repeat-purchase environment, including:

• Subscription-style household purchasing for frequently used items (where sellers offer recurring supply)
  
  
• Ongoing procurement for businesses/retailers in Nepal, including repeat bulk buying and routine restocking cycles
  
  

This helps local brands gain consistent demand, improves domestic distribution, and prepares growing sellers to scale nationally—then globally—one Nepali brand at a time.

 HamroSaman.com supports flexible payment options so buyers can pay from anywhere in the world, while ensuring delivery happens within Nepal only. Payments are handled using both global-friendly online methods and popular Nepal-based payment channels, following the same trust, governance, and transaction-handling principles used across the ExportFromNepal ecosystem.

Supported options include:

• Global/online payment methods (to support international buyers and the Nepali diaspora, regardless of physical location)
  
  
• Nepal payment methods, such as eSewa, Khalti, and ConnectIPS/bank transfer (where available), allowing you to choose what’s most convenient
  
  

This combination makes it easy for global buyers to place orders for Nepal delivery and for Nepal-based households and businesses to pay using familiar local systems.

As discussed on HS-8,HamroSaman.com facilitates resolution between buyer and seller using the same governance and dispute handling standards as ExportFromNepal.com.

HamroSaman.com is primarily for Nepal-based sellers who can fulfill orders within Nepal, following the same ecosystem principles as ExportFromNepal.com (governance, compliance, quality expectations, and support structure). The key difference is that HamroSaman.com does not operate a Foreign Seller account for cross-border fulfillment, because delivery is strictly domestic.

Sellers who can join include:

• Nepal-based manufacturers, producers, and grassroots makers
  
  
• Nepal-based retailers, wholesalers, and distributors (including cross-purchasing and business procurement inside Nepal)
  
  
• Sellers already onboarded on ExportFromNepal.com who also want to sell for Nepal-only delivery
  
  
• Made in Nepal Domestic Center participants: HamroSaman.com supports Made in Nepal “Domestic Centers” in major district/city hubs across Nepal to strengthen nationwide retail reach, improve local availability, and support faster domestic fulfillment and promotion.
  
  
• Made in Nepal Prayas Center (Nepal): Nonprofit organizations in Nepal can participate through the Prayas Center model to run product-based fundraising and impact campaigns nationwide (Nepal-only fulfillment aligned with the HamroSaman.com scope).
  
  

Simple rule: If the seller (or center program) can fulfill within Nepal and meet platform compliance and quality standards, they can sell on HamroSaman.com—helping expand Made in Nepal products across Nepal, one district at a time.

Yes. All seller compliance, quality, conduct, IP, and governance rules of ExportFromNepal.com apply fully to HamroSaman.com sellers.

Commercial structure may differ by category, but platform governance, compliance checks, and seller responsibilities remain aligned with ExportFromNepal.com.

HamroSaman.com is a sister platform under the ExportFromNepal ecosystem. The strategic vision, ethics, and governance are shared; delivery scope is the main difference.

Yes. Sellers can start domestically on HamroSaman.com and scale globally via ExportFromNepal.com.

For HamroSaman.com support (buyers, sellers, wholesalers, nonprofits, affiliates, and partners), please use the channels below so we can route your request correctly and assist quickly.

Best support options:

• ✅ 24/7 Live Chat on HamroSaman.com (fastest for immediate help)
• ✅ Submit the Contact Us form on HamroSaman.com and select the most relevant inquiry type from the dropdown (Buyer, Seller, Wholesale, Affiliate, Nonprofit, etc.)
• ✅ WhatsApp / CRM Support: +1-888-533-5320

Email: info@hamrosaman.com
Website: HamroSaman.com

No. You only need one account. You can select multiple seller roles during registration, sell across different categories, and even purchase products as a buyer using the same account.

Click Sign In, then select Forgot Your Password. Enter your registered email address, and a password reset link will be sent to you so you can create a new password.

You can list and manage your products through your seller dashboard. For detailed, step-by-step instructions, please refer to the user manual.

Click Sign In at the top right of the platform, then select Create an Account and complete the registration. For step-by-step guidance, please refer to the user manual.

No. A seller account also works as a buyer account. You can make purchases using the same account without creating a separate one.

Use the search bar to look for products or services. You can filter results by Exporter, Wholesaler, or Retailer to choose the type of supplier that best fits your needs. Multiple suppliers may offer similar products, giving you options to compare.

Yes. Clicking on a product opens the product details page, where you can view the price, minimum order quantity (MOQ), shipping fees, and shipment terms.

Prices are set by individual sellers. Differences may be due to quality, quantity, supplier type, or seller pricing, so prices can vary even for similar products. You can choose the product and supplier that best match your requirements.

Delivery time varies based on the seller, order quantity, shipping method, and destination country.

• For bulk orders, the seller will provide an estimated delivery date during the RFQ process.
  
  

For retail orders, the seller will share the delivery timeline after the order is confirmed.

After placing your order and completing payment, you’ll receive an order confirmation email. Once your order is shipped, a tracking number and tracking link will be sent to you so you can monitor the delivery status.

You can message a supplier directly through the platform by clicking Message Supplier on the product details page. You can also view additional supplier information on the seller’s profile page.

We strongly recommend communicating within the ExportfromNepal.com platform. This helps ensure transparency and provides support in case of order issues or disputes.